Privacy Policy

Last updated: October 2025

Introduction

Welcome to Protexa Solutions Ltd (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://protexa.uk/, purchase our products, or interact with us in any way.

By using our website or services, you agree to the practices described in this policy.

Who We Are

Protexa Solutions Ltd
Registered in England and Wales.
Website: https://protexa.uk
Email: info@protexa.uk
Registered office: Design Works, William Street, Gateshead, NE10 0JP

Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and company details when you contact us or submit a form.
  • Order Information: Delivery addresses, payment confirmation, and correspondence related to your purchase.
  • Technical Data: IP address, browser type, operating system, and usage analytics.
  • Marketing Preferences: Communication preferences and consent records.

We only collect information that is relevant and necessary to provide our products, services, or support.

How We Use Your Information

Your data is used to:

  • Process and manage your orders or product enquiries.
  • Respond to questions or technical support requests.
  • Improve our website, content, and user experience.
  • Send you important updates, news, or marketing (only if you’ve opted in).
  • Comply with legal or regulatory obligations.

We never sell or rent your personal data to third parties.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and to analyse site usage.
You can choose to accept or reject cookies in your browser settings.
We may use analytics tools such as Google Analytics to understand how visitors use our website. All data collected is anonymised.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy — typically:

  • Customer records: 6 years (for legal and tax compliance).
  • Enquiry data: Up to 12 months after last contact.
  • Marketing data: Until you unsubscribe or withdraw consent.

Data Sharing

We may share limited data with:

  • Payment processors (for secure transactions).
  • Delivery couriers (for product shipments).
  • Professional service providers (such as accountants or IT support).

All third parties are contractually obligated to handle your data securely and in compliance with the UK General Data Protection Regulation (UK GDPR).

Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your data.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications.
  • Object to processing or request data portability.

To exercise your rights, contact us at info@protexa.uk.

Security of Your Data

We use technical and organisational measures to protect your data, including encrypted communications (SSL), restricted access, and secure storage.
However, no method of transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

Intellectual Property and Copyright

All content on this website — including product designs, technical data, text, graphics, logos, images, and video material — is the property of Protexa Solutions Ltd or its licensors and is protected under UK and international copyright law.

  • UV-TREWS™ and all related visual assets, product images, and documentation are trademarks and copyrighted intellectual property of Protexa Solutions Ltd.
  • Any unauthorised use, reproduction, or distribution of our content, including digital media, photographs, or product representations, is strictly prohibited.
  • Use of our name, logo, or branding without prior written permission may result in legal action.

If you wish to reference or reproduce any material from our website, please contact us at info@protexa.uk for written authorisation.

Trademarks

UV-TREWS™, the Protexa Solutions™ name and logo, and any related product marks are registered or pending trademarks of Protexa Solutions Ltd in the United Kingdom.
All other trademarks mentioned on this site are the property of their respective owners.

Links to Other Websites

Our website may include links to external websites for additional resources.
We are not responsible for the content or privacy policies of third-party sites.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in legislation or business operations.
The latest version will always be available at https://protexa.uk/privacy-policy/, and the “Last Updated” date will be revised accordingly.

Contact Us

For questions, concerns, or legal enquiries regarding this policy, please contact:
Protexa Solutions Ltd
Email: info@protexa.uk
Subject Line: Privacy Policy Enquiry

Legal Summary

© 2025 Protexa Solutions Ltd. All rights reserved.
All trademarks, product names, and logos mentioned are the property of their respective owners.
Unauthorised reproduction, copying, or modification of any product design or image featured on this site is prohibited.